ScreenConnect pricing plans
Affordable plans with unmatched remote access and support.
One
Ideal for individual use with a small number of machines
$
USD
Single license restriction
Plan includes:
- Multi-monitor support
- In-session chat
- Remote support
- File transfer
- Remote printing
- Remote toolbox
- Mobile technician support
- 1 session limit
- 10 unattended access agents
Standard
Ideal for teams supporting groups of users
$
USD
Per concurrent tech
Plan includes:
Everything in One +
- Backstage
- Remote command line
- Wake-on-LAN
- Session recording
- VoIP audio
- Support iOS and Android mobile guest clients
- Up to 3 sessions per tech
- Unlimited unattended access agents
Standard
Ideal for teams supporting groups of users
$
USD
Per concurrent tech
Plan includes:
Everything in One +
- Backstage
- Remote command line
- Wake-on-LAN
- Session recording
- VoIP audio
- Support iOS and Android mobile guest clients
- Up to 3 sessions per tech
- Unlimited unattended access agents
Need remote unattended access at agent-only prices? We can help!
One
Standard
Premium
*Offered annually only
FAQ's
1. How does licensing work?
Answer: ScreenConnect offers both concurrent and agent-based licensing. Concurrent tech licenses allow multiple technicians to connect to sessions simultaneously, while agent-based licenses limit the number of access agents that can be installed.
2. What is the difference between Remote Support and Remote Access?
Answer: Remote Support licenses are more comprehensive and include remote support, remote access, and remote meeting solutions. Remote Access licenses are solely for remote access capabilities.
3. How can I determine the type of license I have?
Answer: Your licenses are displayed on the instances page of your cloud portal. If you have multiple licenses listed, each will have a unique instance ID, indicating different license types.
4. How do I change my license for an instance?
Answer: To add or change a license type, navigate to the instances page on your cloud portal and follow the provided instructions.
5. Where can I view my transaction history?
Answer: Your account activity, including transaction history, can be viewed on the billing page of your cloud portal.
6. What should I do if I receive a "Waiting for free license" message when joining a session?
Answer: This message indicates that you may have reached the technician license or session limits for your subscription. Try closing a session or two to resolve the issue. If the problem persists, please contact our support team for assistance.
7. Are there self-hosted options available?
Answer: Yes. Learn more about ScreenConnect On-premise. For additional questions or information about self-hosted options, please contact us at [email protected] or call 919.532.0022 x1.