Our pricing is designed to scale with your requirements, so you get a perfectly tailored plan based on the total number of agents.
Need more than 1000 agents?
Connect with our sales team to learn more about your options.
Interested in ScreenConnect Remote Support?
FAQs for Remote Access Licensing
What is an Unattended Access license?
For teams that need to monitor and manage large networks of multiple devices, an Unattended Access license may suit your needs. This license is based on an agent system, allowing you to install agents on as many devices as your license permits, providing techs with 24/7 access to those devices. It offers the benefit of unlimited simultaneous connections, so multiple users can remotely access devices at the same time without any limitations. This solution is ideal for organizations requiring flexible and unrestricted remote access for IT teams or their end users.
How does the pricing for Remote Access licenses work?
Pricing is based on the number of unattended devices you need to support. The more devices you need, the lower the cost per device.
Can multiple users connect simultaneously with a Remote Access license?
Yes, multiple users can remotely access devices at the same time, allowing team collaboration to solve issues quickly.
How do I install and set up an access agent?
To set up an access agent, log into your ScreenConnect site, build an access agent installer, and deploy it on the target machines. Once installed, these machines can be accessed remotely through your instance.
What types of installers are available for access agents?
Installers are available for various operating systems, including Windows (.exe and .msi), macOS*(.pkg), Debian Linux (.deb), Red Hat Linux (.rpm), and a generic Mac/Linux (.sh) installer.
How do I change the number of devices supported by my Remote Access license?
You can adjust the number of supported devices by updating your subscription in the cloud management portal. This allows you to scale the number of unattended access agents as needed.
How can I share the access agent installer with other users?
You can share the installer via email, copy the URL, or download the installer directly. This makes it easy to deploy the agent on multiple machines.
What should I consider for on-premises installations of ScreenConnect?
For on-premise installations, configure your ScreenConnect setup with a stable subdomain or domain name. This ensures agents can consistently connect to your server.
What is Advanced Machine Management, Backstage, Bridge Connectivity and Agent Deployment?
- Advanced Machine Management: Full control at your fingertips—manage, diagnose, and resolve with ease.
- Backstage: Perform silent fixes—troubleshoot without ever disrupting the user.
- Bridge Connectivity: Agentless access to any machine, expanding your support capabilities.
- Efficient Agent Deployment: Rapid, scalable deployment across networks, simplifying setup and connectivity.