One
Standard
Premium
Key features
Unattended agents per license
10
Unlimited
Unlimited
# of simultaneous sessions/per tech
1
3
10
Remote command line
Wake-on-LAN
Host chat
Shared toolbox
Backstage
Video auditing
Join sessions from a mobile device
Connect to IOS and Android mobile devices
Host Pass
Logon session switching
Sound capture
Custom branding of logos, images, and text
Session Management
Remote diagnostics toolkit
Information
MSI packages available for mass deployment
Agent deployer
Information
Dynamically manage and group sessions
Trigger actions based on session events
In-Session
Elevate a support session to control UAC dialogs
Multi-monitor support
Information
Remote printing
Information
Store and encrypt a single set of credentials within the host client
Pause the guest's keyboard and mouse control
File transfer
Information
Drag and drop file transfer
Information
Security & Privacy
Granular access management in order to protect devices
Information
AES-256 bit encryption
Information
Multiple options to manage consent
Information
Audit reports
Information
Integrate with third-party user sources like LDAP, SAML, OAuth, and other SSO providers
Two-factor authentication
Information
Brute force prevention
Information
Blank guest monitor Obscure the guest monitor for privacy while in a session
Integrations
ConnectWise Access Management™
Information
ConnectWise View™
Information
SmileBack™, a ConnectWise solution
Information
ConnectWise PSA™
Information
ConnectWise Automate™
Information
Zendesk
FreshDesk
Acronis
Extensions
Information
Support
Knowledge base
Information
Videos and tutorials
Community forum
Email support
Phone support
