Extend the power of Freshdesk ticketing with ScreenConnect™ Support
Exceed service expectations with enhanced remote support
Instant connection and fast resolution—that’s the idea behind the integration of Freshdesk and Support. And what’s the result when your remote support solution lives inside your customer service platform? Unsurpassed levels of satisfaction.
Fast, seamless connections let you start resolving customer issues immediately.
No need to leave Freshdesk to connect to a separate app. Support is right there.
Chat history, support session activity, and timestamps are all saved in the ticket.
Create a remote session URL from within Freshdesk, and send to your customer in a prepopulated email.
In the premium version of ScreenConnect, sessions can be recorded as video for auditing and training.
Preview the Support & Freshdesk integration
Make your IT team unstoppable—Fix IT Faster with ScreenConnect!
Don’t wait for delays or disruption. Start providing real-time, elevated IT support today.