Single-pane IT Management
Avoid the frustration of switching between multiple tools with a single interface for troubleshooting device issues remotely, designing automation, and reviewing your network, backup, and cloud health.
Award-winning Remote Monitoring and Management
Unlock Your Internal IT with ConnectWise RMM with ScreenConnect
Faster Issue Resolutions
Quickly identify issues with intelligent monitoring and alerts, then resolve IT issues fast with remote access and support, minimizing downtime and keeping your business operations running smoothly.
IT Management Cost Savings
Reduce the need for on-site visits and manual interventions, automate routine tasks and prescriptive resolutions, and use operational cost savings to maximize your IT budget for other critical investments.
IT operations redefined
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Access any workstation or server under management remotely.
Search, sort, securely connect, and support your devices without confusion or lag. Protect your connections with AES-256 encryption, multi-factor authentication, SSO/SAML integrations, SOC2, and FIPS compliance without friction. Simplify repetitive tasks with one-click commands. Save these commands in a personal toolbox or share them with your team to boost overall efficiency.Check out a clip of Remote Access in action!
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Silent system fixes without user disruption
Troubleshoot and resolve issues without waiting for user availability. Remotely fix problems seamlessly, keeping users uninterrupted.
Access critical tools remotely like file manager, PowerShell, and Command Prompt Seamlessly utilize Registry Editor, Event Viewer, Services snap-in, and Computer Management snap-in Securely view and transfer files in the background, remaining invisible to the end userCheck out a clip of Backstage in action!
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Achieve visibility and control beyond workstations and servers with network monitoring.
Capture your network layout with live, automated topology mapping. Identify new and offline devices to investigate and resolve issues quickly. Toggle on advanced capabilities by site to access advanced troubleshooting capabilities, traffic insights, and syslog.Check out a clip of live, automated topology mapping in action!
ScreenConnect and ConnectWise RMM Success Stories
DS Tech's 90% alert reduction with ConnectWise RMM enables their 30 staff to manage their 3,800 endpoints efficiently.
“ScreenConnect, in general, everybody loves that product - Backstage in particular, it's so nice to be able to jump into a server and make an Active Directory change or just look at something quick without bothering the end user.”
Epsilon saw a decrease of 150-200 triggered alert tickets each day when they made the move to ConnectWise RMM.
“This is why I love the product so much,” said Willis. “Say, my support person has 30-45 seconds with somebody on the phone. They can quickly get in there, type their username or the machine name, pop into the machine and see what it’s looking like on the resource utilization, see what kind of applications are on there. They can look at the event logs in real time before they even start the connection with the end user device so they can get some information as they go.”
Essential features of ConnectWise RMM
Intelligent Monitoring
Eliminate up to 80% of alerting noise, ensuring fewer tickets, faster SLAs, and more uptime for your team.
Seamless Remote Access
Fast, flexible, and secure access to all devices with ConnectWise ScreenConnect built in.
Advanced Automation
Create, review, and run scripts in minutes with simple drag and drop UI and optional AI-assistance for PowerShell, batch, and bash.
Automated Patching
Save time while keeping devices safe and optimized with automating patching for OS and hundreds of popular third-party applications.
Network Mastery
Discover, monitor, analyze, and troubleshoot networks from within your RMM tool.
BrightGauge Reporting
Tailor reporting to display what’s most important to your team with the ability to design custom reports and dashboards.
FAQs
What is RMM software?
Remote monitoring and management (RMM) software is a platform that helps support IT system infrastructure. RMM tools enable the monitoring of endpoints in real time, automate patching of operating systems and applications, and provide insights that help troubleshoot device issues effectively.
What does RMM software do?
Remote monitoring and management (RMM) software works by facilitating a remote connection to client workstations, servers, printers, and other network devices. With the established connection, you can monitor device health 24/7, automate OS and third-party patching software, build automation to resolve issues before they reach your help desk, and quickly connect to devices remotely to resolve issues faster.