ScreenConnect™ extensions & integrations

Customize your remote access and support with additional features and functionality

Most popular extensions

There’s more where these came from. Browse these user favorites by category, then start a free trial to try them out yourself and discover even more options to work the way you like.

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Premium extensions

Remote diagnostic toolkit

Add additional tabs on the Host page to view and manage a device's processes, software, event log, and services. Premium license required.

Report Generator

Add a Reports tab to your Administration page to construct queries and generate reports based on different session activities.

ConnectWise View

ConnectWise View allows you to solve hardware and other on-site issues effectively via browser-enabled, live-stream sessions using an end user's mobile device camera.

ConnectWise platform integrations

ConnectWise PSA

Initiate a ScreenConnect session from within a ConnectWise PSA Service Ticket. Session details update into the ticket automatically. ConnectWise PSA version 2017.1 or later required.
ConnectWise Automate

Connect to a remote machine directly from the Computer management screen. The integration is automatically installed by the ScreenConnect plugin in ConnectWise Automate.

Third-party integrations

Acronis

The Acronis integration helps you deliver remote backup and cyber protection easily, efficiently, and securely.
Freshdesk

The Freshdesk integration lets agents create and join remote support sessions directly from Freshdesk tickets.
Microsoft Outlook

Integrate with Microsoft® Outlook add-ons.
Zendesk

Instantly gain remote access to a client's machine right from the Zendesk ticket sidebar. Notes, chat history, timestamps, and more are saved in the Zendesk ticket automatically.

Productivity

Remote system diagnostics

Provide additional diagnostic information about each remote machine on the Host page.
Command toolbox

Add a Toolbox to the right-click menu from where configurable commands can be sent to remote machines.
Report manager

Build and manage downloadable reports (5.5+ required). Email CSV-formatted reports from within the extension and store default email to address.

Guest session starter

Allow guests to create and join sessions themselves.

Guest download assistant

Displays an animated 'click the downloaded file' arrow that points to the downloaded client on the guest page. The download arrow animation is only presented to unauthenticated guest users in Chrome or Firefox.

Desktop notifications

Enable desktop notifications for these Host page events: support session received unacknowledged chat message, access session received unacknowledged chat message, support session created, support guest connected, and meeting guest connected.

Communication

Offline machine notifications

Get notified when a machine has been offline for longer than a predetermined length of time.
Auto respond to messages

Automatically respond to any message sent to a session when no Host is connected.
Guest initiated chat

Give Guests the ability to send messages to Hosts without joining a session first.

Note on desktop

Leave a persistent, configurable message on the Guest's desktop on demand.

Premium extensions

Advanced SMTP settings

Simplify SMTP configuration, specify port and credentials, and more from the Admin 'Extras' Menu or Advanced SMTP Settings options.
Client network deployer

Make deployment easier by allowing users to download a utility to deploy unattended clients to Windows machines on a subnet.

Tech roll call

View Hosts who are currently connected to sessions or who have recently logged into the application.

Configuration

Advanced configuration editor

A simplified way to edit the web.config and app.config files. 19.0+ required.
Import Bulk Users

Allows an administrator to create multiple host accounts at once.

List published sessions

Changes the default drop-down menu for Published Sessions to a List.

Translations/localization

French

Say "bonjour!" to your French-language users of ConnectWise ScreenConnect with this translation extension.

Spanish

Say "hola!" to your Spanish-language users of ConnectWise ScreenConnect with this translation extension.

Dutch (Netherlands)

Say "hallo!" to your Dutch-language instance of ConnectWise ScreenConnect with this translation extension.

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