ScreenConnect™ proves to be an indispensable tool for Relentless Solutions
Relentless Solutions - a name synonymous with dedication, integrity, and customized outcomes has a legacy of excellence. With nearly 40 years in the industry, the team has amassed a wealth of invaluable knowledge. Their commitment to excellence is evident through their core values: Accountability, Continuous Improvement – Continuous Development, Communications, Customer Experience, Gratitude & Positivity, Innovate & Simplify, Passion, Professionalism, Profitability. By maintaining and anticipating the needs of their client base, and the breadth of its product offering, Relentless Solutions will improve operations, cut expenses, and eliminate stress. Their experience resides in servicing the Retail / Wholesale Industries, combined with decades of knowledge, make them the perfect IT solutions provider. Relentless Solutions provides personalized results - enhancing business processes and employee productivity. Outreach extends to hundreds of small and medium-sized companies throughout the US and the Caribbean. Their diverse team experience, and united commitment to solve, serves its audience with passion and integrity.
In an era where digital threats loom larger by the day, maintaining robust security measures is not just an option but necessity for businesses. For CEO’s like Jim-Barry Behar of Relentless Solutions, who possesses a keen understanding of security’s significance, the need for reliable, knowledgeable partner is paramount. This necessity became starkly evident with the disclosure of a recent vulnerability in ConnectWise ScreenConnect (February 2024), a sensitive topic that tested the strength of such partnerships.
Relentless Solutions operates three instances of ConnectWise ScreenConnectTM: two (2) in the cloud; one(1) on-premise.
Facing the dual challenge of addressing specific security vulnerabilities while also ensuring overall digital resilience in an increasingly complex threat landscape underscores the importance of trust, expertise, and swift action in a technology partner. ConnectWise’s rapid and clear communication, alongside expedient solutions, resulted in Relentless Solutions’ cloud solutions being patched in under 15 minutes - a testament to the efficiency and reliability of ConnectWise. This swift resolution solidified an already strong partnership, underscoring a shared commitment to resilience and excellence.
The Story
Relentless Solutions, a forward-thinking IT services provider, has harnessed the power of ConnectWise ScreenConnect to enhance its operations. A power-user of many ConnectWise products – ConnectWise RMM™, ConnectWise PSA™, and ScreenConnect™.
“These products seamlessly integrate with one another, creating a cohesive environment for efficient service delivery,” Behar explains.
Among these, ScreenConnect stands out as a critical component.
Relentless CEO, Jim-Barry Behar, has relied on ScreenConnect for more than 15 years and describes it as “an indispensable tool that will never leave our organization. We simply can’t do business the right way unless we have it.”
Behar gives his perspective with this caveat. “Every MSP owner is different. Some lean more “tech” than “business.” I’m a bit more of the other type, where I have an understanding and am strong on the business side, with a deep understanding of the technology. Running our business requires a certain mindset and I spend my time focused on the importance of business processes, applying zero trust procedures; and knowing what I need to do and where I need to spend my time.”
ScreenConnectTM
Behar went on to discuss ConnectWise, as a partner, and ConnectWise ScreenConnect as a tool to drive ideal customer outcomes.
“I rely on ConnectWise and place trust in their solutions for our operations. We lean into their techs, engineers, solutions, and service. We really are true partners in this journey.”
“Relentless Solutions uses ScreenConnect to simplify our customer interactions and enable us to service efficiently and effectively.”
- Remote Support and Access: ScreenConnect empowers Relentless Solutions to remotely support and access client devices. Whether repairing computers, providing updates, or managing machines, ScreenConnect ensures seamless connectivity.
- Online Seminars and Presentations: The platform also facilitates online seminars and presentations through remote meetings.
“ConnectWise gives us the flexibility and scalability we need. There’s simply too much to manage: data, security and relationship support that we could not do it alone.”
Navigating Vulnerability Issues
Jim-Barry Behar, a proud advocate of ScreenConnect, holds an old legacy license—a testament to his unwavering commitment. Despite attempts to negotiate and save costs, Jim-Barry remains steadfast.
“We have been loyal to ScreenConnect as evidenced by our 15-year (ConnectWise ScreenConnect) partnership. We have no intention of going anywhere or with anyone else.”
Relentless Solutions’ journey with ConnectWise ScreenConnect exemplifies the power of trust and reliability. As they continue to evolve, they remain committed to a secure, integrated ecosystem—one where ScreenConnect plays a pivotal role in delivering exceptional service to their clients.
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