Product Release: Less Hassle, More Control for IT Teams

Posted:
02/25/2025
|By:
Cristina Mateescu

IT Has Enough Fires to Put Out – This Latest Product Release Eases the Load

IT teams are constantly juggling remote support, security policies, and admin access management—all while keeping up with users who need help right now. The last thing they need is software that slows them down or security measures that create more work than protection.

Common IT struggles include:

  • Slow and inefficient session filtering, making it harder to find the right machines quickly
  • Complex automation tools that take more time to set up than they save
  • Admin privileges left active for too long, creating security risks
  • Limited visibility into local admin accounts, complicating endpoint security
  • Multiple identity providers leading to a clunky login experience

The latest product release for ScreenConnect and ScreenConnect Privileged Access tackles these problems head-on. By simplifying remote access management, least privileged access, and IT compliance auditing, it helps IT teams reclaim time and tighten security.

ScreenConnect Release – Work Faster, Fix Issues Quicker

A smarter way to filter sessions

The new Filter Expression Editor helps IT teams find the right sessions quickly—no complicated syntax needed. With type-ahead suggestions and inline previews, you can create session groups in seconds instead of struggling with manual filters.

Sidekick integration – Run commands without the hassle

Tired of writing every command? ConnectWise Sidekick is now integrated, so you can write a plain-text prompt, generate a shell command, and deploy it instantly. No guesswork, no manual entry—just type and go.

Refreshed UI & updated branding

A refreshed login panel and new branding updates make navigation smoother, especially for IT teams managing multiple identity providers. Less clicking, less confusion—just a cleaner experience.

Automations (formerly known as Triggers)

We renamed Triggers to Automations because let’s be real—nobody knew what a "trigger" actually did. Automations now make it easier to manage rules that streamline IT workflows.

Better auditing & video tracking

When a user asks, "Who accessed my machine?" or "What happened during that session?"—you need clear records. We’ve improved video recording identifiers and added more event types to the audit log, so tracking sessions is faster and more detailed.

FreshService Integration – Now functional and ready for use

We addressed the load errors that previously caused issues, ensuring the FreshService integration works smoothly for your IT ticketing needs. While there’s more on our roadmap for improving this integration, it’s now back to a reliable state you can depend on.

ScreenConnect Privileged Access Release (formerly known as ConnectWise Access Management) – Better Security Without Extra Work

Temporary Admin access – Enforce least privilege, no manual cleanup

Nobody should have permanent admin access unless they actually need it. With this update, IT can grant admin privileges to specific users or programs with a preset expiration (e.g., 4, 12, or 24 hours, or even up to 7 days). No more lingering permissions. No more security gaps.

Local Admin monitoring – Know who’s got what

It’s easy for local admin accounts to pile up on machines, opening the door to security risks. Now, a dedicated Local Admin tile in the dashboard gives IT a quick view of where local admins exist, helping teams lock down unnecessary access before it becomes a problem.

This Release = Less Work for You

IT pros don’t need more complexity—they need faster, smarter tools that actually help them get things done. The latest release of ScreenConnect and Privileged Access bring meaningful improvements to remote IT support, automation, and privileged access management.

See It in Action – Try for Free

Choose the right solution for your needs:

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  • Check out the full release notes here!

Let us know what you think—we’re always listening.