10 Reasons Why ScreenConnect Is Essential for Your IT Operations
As New York gears up to host a gathering of “True Believers” at Comic Con this October, it’s the perfect backdrop to discuss another kind of hero — the superheroes of the IT world. These professionals quietly battle not villains but downtime, connectivity issues, and security threats. Just like the diverse array of characters celebrated at the NYCC convention, IT professionals demonstrate their prowess every day in managing complex systems and resolving urgent issues. Enter ScreenConnectTM: the sidekick that helps your superhero status soar by enabling you to 'Fix IT Faster'. Yes, that’s our tagline, and no, we're not just trying to make IT sound exciting—it really is with the right tools!
Recognized as the "golden standard" in IT support, ScreenConnect is trusted across industries—from education to retail and restaurants—to deliver unparalleled support and speed. Whether you’re flying solo as a technician or leading a large enterprise team, ScreenConnect adapts seamlessly to your needs, enhancing both the efficiency and speed of your operations.
With ScreenConnect by your side, every challenge becomes manageable. Here’s how:
#1 - Built for speed and reliability
"ScreenConnect is super-fast and speeds up our resolution time... No longer are we having awkward moments on the phone when trying to connect" says Daniel T., a Service Delivery Manager.
With ScreenConnect, the days of prolonged silences and tedious waits during phone support calls are a thing of the past. Experience real-time connectivity that feels like your own private express lane in the IT world.
#2 - Toolbox: Your IT utility belt
At the core of swift IT support is having the right tools readily accessible. ScreenConnect’s Toolbox feature is like an IT utility belt, equipped with everything you need to manage, deploy, and collaborate effortlessly. Upload and execute tools on remote machines without installation, run them with elevated access, and share crucial scripts with your team. This toolkit is essential for escalating your problem-solving capabilities, significantly cutting down response times and enhancing efficiency across the board.
Like any superhero’s utility belt, it contains just the right gadget for any situation, making it indispensable for IT professionals looking to tackle tasks with superhero speed and precision.
#3 - Backstage access for stealthy troubleshooting
Disruptions during remote support can frustrate users and slow down resolutions. Enter ScreenConnect's Backstage feature—where your techs can operate behind the scenes. Whether it’s running scripts via command terminals or managing files securely, your support happens invisibly, leaving the end-user's experience undisturbed yet effectively managed.
#4 - Flexible deployment: Cloud vs. On-Premise
Choose your battlefield: the expansive cloud or the secure fortress of on-premise deployment. Each offers its strategic advantages, from scalability to control, making it easy to comply with industry regulations and internal policies.
#5 - Universal compatibility and customization
Navigating the diverse landscape of operating systems is a common headache for IT teams. ScreenConnect elegantly simplifies this challenge by supporting Windows, Mac, Linux, and mobile devices from a single, robust platform.
But it doesn’t stop at mere compatibility. With over 1,000 customization options, from themes to layouts, ScreenConnect empowers you to tailor the user experience exactly to your specifications. This level of flexibility and personalization transforms IT management into a precision-crafted tool uniquely fitted to your business needs.
#6 - Enhanced security at no extra cost
Security isn't an optional upgrade with ScreenConnect—it's built into every aspect of our platform. Every plan includes essential security features like SSO and SAML integration, multi-factor authentication, and robust AES-256 encryption at no additional cost.
Additionally, our users benefit from advanced protections such as permission and role-based security settings, LDAP integration, brute force attack protection, detailed audit trails, and session recordings—all without the surcharge that often comes with high-level security.
As of 2023, 72% of global respondents expressed concerns about the cybersecurity risks associated with remote work. ScreenConnect addresses these concerns head-on, ensuring that remote management is not only efficient but also secure.
A key member of a prominent digital transformation panel noted “The enhanced security puts clients at ease as the all traffic is encrypted... great at managing remote staff securely.” This endorsement highlights the trust and security ScreenConnect brings to remote management, ensuring peace of mind for technicians and customers alike.
Bonus reasons
#7 - Seamless integration and real-time support
Effortlessly sync ScreenConnect with existing ConnectWise products for a unified command center. It’s like having a direct line to every part of your IT operations, only without the hotline bling.
#8 - Advanced Remote Support and Access capabilities
Equipped with features like remote machine management and session recording, ScreenConnect isn’t just a tool—it’s your IT operations’ secret weapon.
#9 - Scalability that grows with you
ScreenConnect grows with your team and challenges, ensuring your IT capabilities are never in question. It’s the only growth spurt you’ll actually enjoy.
#10 - Loved by Techs, praised by leaders
Jim-Barry Behar from Relentless Solutions, a 15-year veteran user, calls ScreenConnect "an indispensable tool that will never leave our organization. We simply can’t do business the right way unless we have it.”
Still not convinced? Here’s why ScreenConnect is your IT hero
ScreenConnect is not just about offering robust features—it transforms IT operations by enhancing efficiency and simplifying the complexities faced daily. Celebrated as the "...golden standard. Nothing comes close to it" by industry insiders, it stands unmatched in improving operational performance and making IT support management more manageable. What really sets it apart are the tangible benefits it brings to IT teams, allowing them to reduce downtime, enhance connectivity, and strengthen security each day.
As your dependable ally in the digital realm, ScreenConnect is more than a solution—it’s your IT operations' new best friend, ensuring you can 'Fix IT Faster' than you can say "superhero sidekick."
So, in the spirit of Stan Lee’s inspiring “Excelsior” let’s aim ever upward, elevating your IT capabilities to heroic levels.